Privacy +
Records Notice
How ESP handles client information
Private work requires relevant context. Erica Shaye Pilates, LLC (“ESP”) collects and uses only the information reasonably needed to provide services, support safe participation, manage appointments and purchases, communicate with clients, and meet legitimate business, insurance, and legal obligations.
INFORMATION ESP MAY COLLECT
Contact and identifying information; booking and purchase history; intake, waiver, emergency-contact and health-related information voluntarily provided by the client; session-related communications; and limited instructional notes relevant to continuity and safety. ESP does not retain complete payment-card information when payment is processed by a third-party provider.
HOW INFORMATION IS USED
Information is used to prepare and individualize sessions, evaluate whether follow-up or medical guidance may be appropriate, administer scheduling and accounts, respond to client requests, document incidents, and maintain business records.
CONFIDENTIALITY + SHARING
ESP does not sell client personal or health-related information. Information may be shared with service providers that support booking, payment, email, form delivery, storage, or other necessary operations; when a client requests or authorizes disclosure; or when disclosure is required by law or reasonably necessary in an emergency. Service providers receive only the information needed for their function.
COMMUNICATION
Email and text messaging are convenient but may not be fully secure. Clients should avoid sending information they do not want transmitted through those channels and may request another reasonable method when available. Transactional scheduling and account communications are separate from optional marketing communications.
RETENTION + SECURITY
ESP uses reasonable administrative and technical safeguards appropriate to a small private practice. Records are retained only as reasonably needed for service, insurance, tax, dispute-resolution, and legal purposes, then securely deleted or destroyed.
ACCESS, CORRECTION + REQUESTS
Clients may request access to, correction of, or deletion of information they provided by contacting info@ericashayepilates.com. Some records may need to be retained when required for legitimate business, insurance, tax, safety, or legal reasons. ESP will explain any limitation that applies.
CHANGES
This notice may be updated as ESP’s systems or legal obligations change. The current version will be made available through ESP or its website.
Questions or requests: info@ericashayepilates.com | 972-275-9802