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Terms + Conditions

Erica Shaye Pilates, LLC - Frisco, Texas

By booking or purchasing sessions, you agree to the following:

 

Scheduling

 

  • Sessions must be booked at least 24 hours in advance.

  • Clients may schedule sessions up to 30 days ahead.

 

 

Cancellations & No-Shows

 

  • Cancellations made 12+ hours before the session are credited back and may be rescheduled.

  • Cancellations made under 12 hours are deducted from the package.

  • No-shows:

    • First occurrence: reminder to late-cancel in the future with booked session deducted from package.

    • Repeat no-shows:  forfeited session + modified booking permissions 

 

 

Payments & Packages

 

  • All sales are final except as outlined in the Refund Policy.

  • Packages expire on the timelines stated at purchase.

  • No extensions, transfers, or holds are offered, except under special circumstances.

 

 

Medical Clearance

 

  • Clients are responsible for ensuring they are medically cleared for exercise.

  • Doctor’s orders are required for post-surgical or specialized applications.

 

 

Special Circumstances

 

  • Verified medical injury or recovery may qualify for a temporary hold.

  • Emergencies are reviewed on a case-by-case basis.

  • Relocation does not exempt packages from expiration dates; sessions must be used before moving.

 

 

Governing Law

These terms are governed by the laws of the State of Texas.

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