Terms + Conditions
Erica Shaye Pilates, LLC - Frisco, Texas
By booking or purchasing sessions, you agree to the following:
Scheduling
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Sessions must be booked at least 24 hours in advance.
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Clients may schedule sessions up to 30 days ahead.
Cancellations & No-Shows
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Cancellations made 12+ hours before the session are credited back and may be rescheduled.
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Cancellations made under 12 hours are deducted from the package.
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No-shows:
• First occurrence: reminder to late-cancel in the future with booked session deducted from package.
• Repeat no-shows: forfeited session + modified booking permissions
Payments & Packages
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All sales are final except as outlined in the Refund Policy.
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Packages expire on the timelines stated at purchase.
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No extensions, transfers, or holds are offered, except under special circumstances.
Medical Clearance
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Clients are responsible for ensuring they are medically cleared for exercise.
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Doctor’s orders are required for post-surgical or specialized applications.
Special Circumstances
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Verified medical injury or recovery may qualify for a temporary hold.
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Emergencies are reviewed on a case-by-case basis.
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Relocation does not exempt packages from expiration dates; sessions must be used before moving.
Governing Law
These terms are governed by the laws of the State of Texas.